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1. How do I reserve a date?

Call the Administrative Assistant at 858-668-4693, or send an email. Make sure to give 3 potential dates in order of priority. Contact administrative staff.

2. How do I know if a date has been approved?

The Administrative Assistant will advise if the date or dates are available. If the date is approved, and the Manager has given initial approval for the event, a confirmation email will be sent.

3. What type of events are not allowed?

Religious worship services, political activities, private social activities, events with potential to cause damage to the PCPA or a disturbance of the peace are not allowed at the Poway Center for the Performing Arts.

4. Do you rent for private parties, such as weddings, receptions, etc.?

No, this facility is designed as a limited public forum for the presentation of fine and performing arts and educational programming.

5. What is the earliest we can request a date?

You may request dates up to 1 year in advance. Final approval for requested dates will be given 3 to 9 months prior to the event, depending upon the priority of use.

6. Do you have stage or technical equipment available to rent to the general public?

No, PCPA equipment is only available for our clients' events.

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1. How do I purchase tickets?

You can purchase and print tickets online 24 hours a day at www.powaycenter.com at any location with an internet-capable computer and printer. Tickets purchased online are subject to a $5 internet convenience fee per ticket. Purchases made at our Box Office or over the phone (858-748-0505) are subject to a $3 per ticket service fee. Box Office hours are: Friday from 12:00 p.m. to 5:00 p.m., Saturday from 10:00 a.m. - 3:00 p.m., one hour prior to scheduled event, and up to one hour after scheduled event. The Box Office is closed Sunday through Thursday, and major holidays.

2. Which credit cards can I use to purchase tickets?

We accept all major credits cards: Mastercard, Visa, American Express, and Discover.

3. How can I replace my lost or stolen tickets?

The Poway Center for the Performing Arts Box Office can reprint tickets as long as the ticket or tickets were purchased directly from us (whether by phone or online). The original tickets will then become invalid. If you purchased your tickets online and selected to print eTickets, an email was sent to you with a "pdf" attachment of your tickets, and you can reprint your tickets. Tickets purchased through a 3rd party cannot be traced; therefore, we are unable to offer refunds or reprint tickets.

4. How can I find out when tickets will go on sale for a particular show?

Call the Poway Center for the Performing Arts Box Office at 858-748-0505 during regular Box Office hours, or visit our website. Information is posted as soon as it is announced by the presenting group.

5. Must I purchase a ticket for my child?

The Poway Center for the Performing Arts is committed to providing quality cultural experiences for audience members of all ages. Regardless of age, everyone must have a ticket, including infants and children.

6. What is the policy on ticket refunds?

Ticket refunds are not available.

7. What is the policy on exchanging tickets?

Exchange policy depends on the policy of the presenting group. Tickets may not be exchanged between different presenting groups.

8. Where and when can I pick up my Will Call tickets?

After an order is placed, tickets can be picked up at the Poway Center for the Performing Arts Box Office, during regular Box Office hours and one hour prior to scheduled event. Early pick-up is recommended to avoid pre-show lines. Please present ID when picking up tickets.

9. How do the scanned tickets work?

All tickets, including tickets printed at home, will be scanned when you enter the building. Each ticket has a unique barcode that can only be scanned once.

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1. How old do I have to be to volunteer and what is the commitment?

Every usher must be at least 15 ½ years of age. All potential ushers under the age of 18 must have written parental consent.

You must be able to commit to 1 year of service. As a volunteer, you are required to usher for one performance per month and / or complete a total of twelve performances within a season. The season runs from September to June.

2. How do I get started on becoming a volunteer?

Apply to become a volunteer. Complete the application in its entirety. The Front of House Coordinator will contact you within 14 days. Information regarding an orientation will be emailed to you. You must attend an orientation. Volunteer Application Form

3. Is there a screening process?

All potential ushers, 18 years and older, will be fingerprinted to process a California Department of Justice criminal background check.

4. I cannot walk up stairs or carry heavy objects, can I still volunteer?

Ushers with disabilities or limitations should contact the Front of House Coordinator to discuss their situation. Ushers must be able to move and react quickly for the safety of our patrons.

5. What benefits are there to ushering?

Aside from meeting thousands of theater-goers and the other friendly members of our ushering staff, our volunteers earn free tickets to our productions throughout the year.

6. Do I need to go through training again once the season ends?

Yes, every usher must attend a re-certification class before volunteering for the next season. These classes are scheduled in July and August.